Careers

Chief Clinical Officer

Lorenz Clinic seeks a licensed psychologist to serve as Chief Clinical Officer (CCO) of a multi-site, outpatient psychology system. The position is full-time and will be housed at the system’s flagship clinic in Victoria, Minnesota.

  • Job Title: Chief Clinical Officer
  • Direct Supervisor: Chad Lorenz, Founder & CEO
  • Compensation: Competitive, commensurate with credentials and experience
  • Location: Victoria, Minnesota

Lorenz Clinic seeks a licensed psychologist to serve as Chief Clinical Officer (CCO) of a multi-site, outpatient psychology system.  The position is full-time and will be housed at the system’s flagship clinic in Victoria, Minnesota.

Position Overview

Under the general direction of the CEO, the CCO plans, develops, manages, and oversees the administration and growth of behavioral health service lines and clinic operations.  Through subordinate professional-level and supervisory-level staff, the CCO establishes, maintains, and enforces acceptable professional and ethical standards of the facility’s clinical staff according to the CEO’s clinical vision.  The CCO serves in a consultative role to the system’s clinical leadership regarding both clinical and organizational development.  They participate in strategic planning and committee activities.  The CCO also monitors program and provider activity and manages for clinical effectiveness, productivity, provider experience, compliance, profitability, program utilization and reach.

The CCO assists the Chief Executive Officer in ensuring the facility meets all related local, state, federal and accrediting-body rules and regulations.  The CCO assists the CEO in coordinating and directing patient care in the facility according to adopted policies/procedures, state and federal regulations, and accepted accreditation standards.  The CCO also serves as privacy officer and the primary liaison between the clinical staff and clinic ownership.

Distinguishing Features

The CCO is distinguished from the lower level of Associate Clinical Directors in that the latter does not have overall responsibility for program planning, development and evaluation, program reporting and statistics, and program outcome monitoring.  The CCO is further distinguished from the CEO in that the latter has ultimate governance authority of all clinic operations.

Ideal Candidates

In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will also exemplify the following essential attributes for success:

  • An experienced health system administrator who is compassionate and emotionally differentiated and has an uncommon ability to simultaneously support and challenge those they lead
  • A decisive leader and competent decision maker capable of solving problems and taking appropriate action that is consistent with professional and managerial best practices
  • A builder with a history of setting and achieving ambitious programmatic goals, with an evidenced history of measuring, presenting, and positively impacting program and healthcare outcomes
  • A passionate policy maker who is intrinsically motivated to keep abreast of and integrate an ever shifting macrosystemic regulatory environment into pragmatic clinic policy
  • A leader for whom follow-through and a high level of accountability for others are de rigueur and for whom fluidly changing tasks and responsibilities are energizing
  • An engaging, charismatic personality and voracious networker who possesses an air of confidence and creates a good first impression of the clinic by commanding attention and earning the trust and respect of others
  • Someone who can demonstrate to and require accountability from others at every level of an organization
  • A doctorally-prepared behavioral health clinician with uncommon clinical acumen and broad professional competencies, capable of inspiring and educating other clinicians about their chosen profession and modeling the integration of science into practice
  • Someone experienced in the design, implementation, and management of large, complex mental healthcare programs and/or clinics and who is able to oversee and direct the resources, personnel, and activities of a multidisciplinary team

Knowledge & Skills

The most suitable candidates will possess the following knowledge and competencies:

  • Managerial principles and best practices including work planning, budgeting, employee supervision, and resource allocation within a complex, integrated behavioral health system
  • Principles and practices for maintaining and expanding funding sources while adhering to payer administrative requirements
  • Principles and practices of program planning and evaluation as well as healthcare outcomes measurement, tracking, reporting, and presentation
  • Practices and techniques of programmatic analysis and reporting
  • Psychological diagnostic methods and terminology
  • Cultural and ecosystemic factors affecting mental health
  • Clinical standards of practice and licensure requirements
  • Principles and practices of direct client service delivery
  • Knowledge of current theories, principles, and practices for providing psychological services to clients
  • Applicable federal, state, and local laws, rules, and regulations
  • Office administrative practices and procedures including records management and the operation of standard office equipment
  • Computer applications related to the work including the Clinic’s Electronic Health Record

Job Duties

1.  Philosophy

  • Supports the facility’s ideology, mission, goals and objectives
  • Establishes, maintains, and ensures clinic-wide adherence to clinical policies and procedures
  • Follows the facility’s standards for ethical business conduct
  • Practices and promotes company culture and core values at all times
  • Conducts self as a positive role model and team member
  • Recognizes patients’ rights and responsibilities and supports them in performance of job duties
  • Respects patients’ rights to privacy, dignity, and confidentiality
  • Participates in facility committees, meetings, in services, and activities as assigned

2.  General

  • In collaboration with the Leadership Team, plays a key role in the overall development, strategic planning, service delivery, and management of the organization.
  • Ensures the establishment, maintenance, continuing improvement, and enforcement of acceptable professional and ethical standards and performance of the clinical staff and patient-care personnel
  • Performs regular site visits to each facility and program and provides reports to the CEO regarding the quality and efficiency of medical care provided
  • Oversees all clinical aspects of day-to-day operations
  • Serves as member of the Leadership Team
  • Maintains open line of communication with CEO
  • Supports administrative decisions and activities affecting patient care
  • Establishes, interprets, maintains and provides guidance on facility clinical policies to enhance patient care
  • In cooperation with Leadership Team, ensures adherence to federal and state rules and regulations as well as applicable accrediting-body standards
  • Other duties as assigned

3.  Clinical Staff

  • Serves as a liaison between the clinical staff and clinic ownership
  • Serves as a liaison between the clinical staff and the administrative staff
  • Serves as a resident expert in applicable rules, laws, and professional standards related to patient care
  • Investigates breaches of quality patient care or ethical conduct by medical staff members and makes appropriate recommendations to clinic administrators
  • Enforces clinical policies and procedures, rules and regulations, and other facility policies and procedures
  • Implements sanctions where indicated, including all instances in which corrective action been requested against a practitioner regarding his or her compliance with procedural safeguards
  • Reviews performance of clinical staff members
  • Establishes, maintains, and enforces policies related to releases of patient information and responding to requests for records
  • Establishes, maintains, and enforces policies related to responding to patient crises and making mandated patient safety reports
  • Provides and documents consultation to clinical staff and supervisors as requested
  • Carries patient case load as assigned
  • Ensures clinical staff are accountable for meeting productivity requirement

4.  Patient Care

  • Ensures that the quality of patient care provided by all clinicians at facility is in accordance with the established policies and procedures as well as best professional practices
  • Assists facility staff in identifying and solving patient-care problems
  • Assists clinical staff to ensure continuity of patient care through coordination of providers

5.  Communication

  • Communicates effectively and professionally with patients, visitors, clinicians, and co-workers
  • Interacts with others in a positive, respectful, and considerate manner
  • Helps to cultivate a positive reputation for the clinic in the community
  • In cases where instances of problematic employee conduct need to be addressed, the CCO issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors

6.  Financial Practices

  • Uses facility resources appropriately and avoids wasteful practices
  • Promotes cost containment and efficient use of facility resources
  • Makes recommendations for potential cost-effective improvements
  • Assists in educating clinical staff about cost-containment issues
  • Responds to clinically-related questions about adjustments to patient accounts

7.  Compliance Program

  • Contributes to the progress and development of the organization’s adopted compliance program
  • Performs according to established compliance policies and procedures
  • Ensures a regular peer review of patient files is conducted and provides summary to clinic leadership

8.  Quality-Improvement Program

  • Contributes to the progress and development of the organization’s adopted Quality Improvement Program
  • Performs according to established quality improvement policies and procedures
  • May function as the chairperson of the Quality Improvement Committee
  • Monitors clinical staff participation in quality improvement activities
  • Assists with the credentialing and recredentialing process of the quality improvement committee
  • Develops and participates in quality improvement studies as needed to assess clinical care/staff and adherence to managed care contracts

9.  Safety/Risk-Management Program

  • Adheres to safety policies and procedures in performing job duties and responsibilities
  • Works with the safety officer to resolve observed or suspected safety violations, hazards, and policy/procedure noncompliance
  • Responds to emergency situations with competence and composure
  • Supports risk management and participates in programs concerning patient and employee safety
  • Promptly and decisively responds to instances wherein clinical staff behavior contributes to risk

10.  Professional Competence

  • Participates in continuing education and other learning experiences as requested by administration
  • Participates in facility teaching programs for employees and clinical staff on topics of special interest/pertinent to the clinical aspects of outpatient mental health
  • Maintains high level of professionalism and activity within the larger profession
  • Brings voice of ethical decision-making to all work
  • Welcomes suggestions and recommendations
  • Provides facility with updated credentialing information when needed
  • Serves as the main content, process, and policy authority related to the clinical portions of the Electronic Health Record; trains all clinical staff and ensures their compliance in same

 Qualifications

  • Either two years’ experience serving in a CCO or similar role OR four years’ post-licensure experience providing clinical supervision
  • Psychologist licensure in Minnesota (or imminently license-eligible)
  • Proven track record of directing and improving clinical efficacy, productivity, provider experience, compliance, profitability, program utilization and reach.
  • Cooperative work attitude toward management facility staff, patients, visitors, and clinicians
  • Ability to promote favorable facility image with clinicians, patients, insurance companies, referral sources, and general public
  • Ability to lead clinical staff in making ethically- and clinically- appropriate decisions and solve problems

Requirements

  • A doctorally-prepared behavioral health clinician
  • A license to practice independently as a Mental Health Professional in Minnesota (or license eligible)
    • A psychologist with a doctoral degree in psychology from an APA-accredited institution (preferred)
    • Full, unrestricted license to practice as a Mental Health Professional in Minnesota (preferred)
    • ABPP Board-Certified in Couples & Family Psychology (preferred)
    • Professional Activity within APA Div. 43 (Family Psychology) or the American Family Therapy Academy (both preferred)
  • Evidence of leadership qualities
  • Strong ethical and moral character references
  • Language skills adequate for high-level written, interpersonal, and telephone communication in American English
  • Computer literacy
  • Ability to work full-time
  • Strong ethical and moral character references
  • Competent in psychological consultation and supervision
  • Possesses a National Provider Identifier (NPI) prior to first day of employment
  • Approval for Medicare participation within 180 days of hire

To Apply

To apply for this position, email your CV and a cover letter to Chad Lorenz, Founder and CEO, at employment@lorenzclinic.com. In addition to your strengths, cover letters should broadly outline your professional goals, commitment to the common good, and a brief narrative of your experience providing clinical supervision. Applicants who are invited to interview may be asked to provide writing samples. More information about the clinic can be found at www.lorenzclinic.com

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