Careers

Home-Based Services Supervisor

  • Job Title: Home-Based Services Supervisor
  • Direct Supervisor: Assistant Clinical Director
  • Compensation: Competitive, commensurate with credentials and experience + $5,000 sign-on bonus

The Clinic

Lorenz Clinic is a group private practice focused on the mental health needs of children, families, and adults. While the majority of our services are provided under the umbrella of managed care, we have community partnerships that allow us to service those without insurance. Located on the edge of the Minneapolis Metropolitan area, our four locations (Victoria, Chaska, Prior Lake, and Rosemount) are located approximately 30-35 miles south/southwest of downtown Minneapolis and St. Paul and provide needed access to psychological services for both suburban and rural communities.  In addition to its overall clinical mission, the clinic hosts a vibrant training program.  The clinic is actively developing a vertically-integrated model of care that includes home-based, outpatient, day treatment, and medication management.  Psychologists with special competency with children or families as well as bilingual candidates are especially encouraged to apply.

Position Overview  

Lorenz Clinic is looking for two Home-Based Services Supervisors to add to our team.  One would be based in the west Twin Cities, covering our Victoria, Chaska, and Prior Lake Clinic needs.  The other would be based in the east covering our Rosemount Clinic needs.  Under general direction, the Home-Based Services Supervisors plan and oversee the administration of home-based mental health service operations.  In conjunction with  subordinate  professional-level  and  administrative-level  staff,  the service supervisors maintain and  enforce acceptable professional and ethical  standards of  the  facility’s clinical  staff according  to  the Leadership  Team’s clinical vision.  The service supervisors also serve in a consultative role to staff mental health professionals and  mental health practitioners.  Service supervisors  also monitor provider activity and manage for clinical effectiveness and productivity. 

Service supervisors assist the Assistant Clinical Director (ACD) in ensuring the facility meets all related  local, state, federal and accrediting-body rules and regulations.  Service supervisors assist the ACD in coordinating and supervising patient  care  in  the  facility  according  to  adopted  policies/procedures,  state  and  federal  regulations, and accepted accreditation standards.  Service supervisors also serve as liaison between the clinical staff in their program and the ACD.    

Ideal Candidates 

In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will  also exemplify the following essential attributes for success:  

  • A highly  knowledgeable  mental health  clinician who  keeps  up  with  terminology  and  current  developments  and  trends  in  the  behavioral  health  system  of  care  and who  has  achieved  sufficient clinical knowledge and skill in the operations and services of a behavioral health care  clinic/program which provides behavioral health services 
  • Someone experienced  or  interested  in  the design,  implementation  and  supervision of  large,  complex behavioral health care programs and/or clinics, and who is able to oversee and direct  resources, personnel and activities including multi-disciplinary teams 
  • A supportive supervisor capable  of  instructing,  focusing  and  guiding  others  in  accomplishing  performance and work goals and objectives of behavioral health clinic/program operations and  services 
  • Someone  capable  of  identifying  and  understanding  how external  issues (e.g.,  economic,  political,  social and  health  care  trends) impact the work  of  behavioral health  care  services and who  is  able  to motivate  and  inspire  others by providing  leadership and  setting  a  sense  of  purpose for the Clinic and its programs 
  • A competent decision maker capable of solving problems and taking appropriate action which is  consistent  with  all  available  facts,  constraints,  and  probable  consequences  in  a  fast  paced,  multidisciplinary  environment  by  identifying  and  understanding  issues,  problems,  and  opportunities, and comparing data from different sources to draw conclusions 
  • A collaborative  spirit eager  to  actively  participate  as  a  member  of  a  team  contributing  successfully  to  the  completion  of  goals  and  objectives  aligned  with  the  mission,  vision and  values of the Clinic’s system of care 
  • An effective  communicator who  conveys  information  and  in  a  manner  that  meets  audience  needs;  someone able  to  develop  and  maintain  effective  relationships with  others  and  who  relates well to people from varied backgrounds and in different situations 
  • Someone  who  possesses  an  air  of  confidence  and creates  a  good  first  impression by  professionally commanding attention and earning the trust and respect of others 
  • A knowledgeable, skilled, and experienced clinical leader, skilled in the application of evidence based early childhood treatment methods 

Knowledge & Skills 

The most suitable candidates will possess the following knowledge and competencies: 

  • Supervisory principles  and  practices  including  work  planning and employee supervision
  • Principles and practices for maintaining and expanding funding sources while adhering to payer  administrative requirements  
  • Principles and practices of program planning and evaluation  
  • Psychological diagnostic methods and terminology 
  • Cultural and ecosystemic factors affecting mental health
  • Clinical standards of practice and licensure requirements  
  • Principles  and  practices  of  direct  client  service  delivery  germane to  family focused home-based treatment  
  • Knowledge of current  theories, principles, and practices  for providing psychological services  to  clients generally as well as those specific to early childhood mental health treatment 
  • Applicable federal, state, and local laws, rules, and regulations  
  • Office  administrative  practices  and  procedures  including  records  management  and  the  operation of standard office equipment  
  • Computer applications related to the work including the Clinic’s Electronic Health Record  

Job Duties 

  1. Philosophy 
  • Supports the facility’s ideology, mission, goals and objectives 
  • Ensures clinic-wide adherence to clinical policies and procedures 
  • Follows the facility’s standards for ethical business conduct 
  • Conducts self as a positive role model and team member 
  • Recognizes patients’ rights and responsibilities and supports them in performance of job  duties 
  • Respects patients’ rights to privacy, dignity, and confidentiality 
  • Participates in facility committees, meetings, in services, and activities as assigned  

 

  1. General  
  • Assists  the  ACD  in  the maintenance,  continuing  improvement,  and  enforcement  of  acceptable professional and ethical standards and performance of the clinical staff and  patient-care personnel 
  • Reports to the ACD regarding the quality and efficiency of medical care provided 
  • Supervises all clinical aspects of day-to-day clinic operations 
  • Maintains open line of communication with ACD 
  • Supports administrative decisions and activities affecting patient care 
  • Provides guidance to clinicians and  support  staff on  facility clinical policies  to enhance  patient care 
  • In cooperation with ACD, ensures adherence to federal and state rules and regulations  as well as applicable accrediting-body standards 
  • Assists  ACD  and  Clinical  Director’s efforts in  implementing  plan  for  facility  licensing,  accreditation, and/or new program growth 
  • Other duties as assigned  
  1. Clinical Staff  
  • Serves as a liaison between Mental Health Professionals and ACD 
  • Serves as a liaison between MHP’s and the support staff
  • Serves as a resident expert in applicable rules, laws, and professional standards related  to patient care 
  • Investigates  breaches  of  quality  patient  care  or  ethical  conduct  by  medical  staff  members and makes appropriate recommendations to CD 
  • Enforces  clinical  policies  and  procedures,  rules  and  regulations,  and  other  facility  policies and procedures  
  • Implements  sanctions  with  MHP’s  where  indicated,  including  all  instances  in  which  corrective action been requested against an MHP regarding his or her compliance with  procedural safeguards 
  • Reviews performance of Mental Health Professionals and Mental Health Practitioners 
  • Enforces policies related to releases of patient information and responding to requests  for records 
  • Enforces policies  related  to  responding  to patient crises and making mandated patient  safety reports 
  • Provides and documents consultation to MHP’s as requested 
  • Carries patient case load as assigned 
  • Recruits and hires Mental Health Professionals and practitioners to ensure 100% staffing utilization 
  • Ensures MHP’s and practitioners are accountable for meeting productivity requirements  
  1. Patient Care 
  • Ensures the quality of patient care provided by all MHP’s and practitioners at facility and  in home-based services are in accordance with the established policies and procedures  as well as best professional practices 
  • Assists facility staff in identifying and solving patient-care problems 
  • Assists clinicians in ensuring continuity of patient care through coordination of providers
  • Carrying psychotherapy caseload as defined by clinic
  • The  provision  of  outpatient,  day-treatment,  or  home-based  clinical  services  including  conducting  diagnostic  assessments,  treatment  planning,  psychotherapy,  and discharge planning for patients of the clinic 
  • Provision  of  clinical  and  administrative  supervision  within  the  clinic’s  training  program – if credentials allow  
  • Attending  and  participating  in  individual  supervision,  monthly  case  consultation,  Grand Rounds, business meetings, and other meetings as required by Clinic 
  • Compliance with clinic documentation standards  
  • Compliance with licensing board rules and Codes of Ethics  
  • Maintain  professionalism  in  all  interactions  with  staff,  patients,  and  business  associates of clinic  
  • Keeping abreast of billing issues and discussing same with patients when necessary  o Assisting in intermittent peer-reviews of patient files  
  • Adherence to directives by applicable direct clinical and administrative supervisors  
  1. Communication 
  • Communicates  effectively  and  professionally  with  patients,  visitors,  clinicians,  and  co workers 
  • Interacts with others in a positive, respectful, and considerate manner 
  • Actively helps cultivate a positive reputation for the Clinic in the community
  • In  cases  where  instances  of  problematic MHP conduct  need  to  be  addressed,  the  PM issues  verbal  and  written  correctives  that  are  specific,  timely,  and  clearly  tied  to  observable behaviors  
  • In  cases  where  instances  of  problematic  support  staff  conduct  need  to  be  addressed,  the PM communicates with the Administrative Services Manager (ASM) so that the ASM  can  issues  verbal  and  written  correctives  that  are  specific,  timely,  and  clearly  tied  to  observable behaviors  
  1. Financial Practices 
  • Uses facility resources appropriately and avoids wasteful practices 
  • Promotes cost containment and efficient use of facility resources 
  • Makes recommendations for potential cost-effective improvements 
  • Assists in educating clinical staff about cost-containment issues 
  • Responds to clinically-related questions about adjustments to patient accounts 
  1. Compliance Program 
  • Contributes  to  the  ACD’s  management of  the  organization’s  adopted  compliance  program 
  • Performs according to established compliance policies and procedures 
  • Assists ACD efforts to organize and carry out peer review of patient files  
  1. Quality-Improvement Program 
  • Contributes  to  the  CD’s  progress  and  development  of  the  organization’s  adopted  Quality Improvement Program 
  • Performs according to established quality improvement policies and procedures
  • Monitors MHP participation in quality improvement activities 
  • Participates  in  quality  improvement  studies  as  required  by  CD to  assess  clinical  care/staff and adherence to managed care contracts 
  • Makes  recommendations  for  potential  Electronic  Health  Record  efficiencies  or  improvements  
  1. Safety/Risk – Management Program 
  • Adheres to safety policies and procedures in performing job duties and responsibilities  
  • Works  with  the  CD to  resolve  observed  or  suspected  safety  violations,  hazards,  and  policy/procedure noncompliance 
  • Responds to emergency situations with competence and composure
  • Supports  risk  management  and  participates  in  programs  concerning  patient  and  employee safety 
  • Promptly and decisively responds to instances wherein MHP behavior contributes to risk
  1. Professional Competence 
  • Participates  in  continuing  education  and  other  learning  experiences  as  requested  by  administration 
  • Participates  in  facility  teaching  programs  for  employees  and  clinical  staff  on  topics  of  special interest/pertinent to the clinical aspects of outpatient mental health 
  • Maintains high level of professionalism and activity within the larger profession
  • Brings voice of ethical decision-making to all work 
  • Welcomes suggestions and recommendations from all co-workers 
  • Provides facility with updated credentialing information when needed
  • Serves as an assistant policy authority related  to  the clinical portions of  the Electronic  Health Record; helps train all clinical staff and ensures their compliance in same  

Qualifications  

Either: 

  1. the  equivalent  of  one  year  of  experience  as  a  Mental  Health  Professional  at  Lorenz  Clinic  with  a  proven  track  record  of  leadership  and  exceeding  position  requirements or  
  2. the  equivalent  of  three  years  of  post-licensure  experience  as  a  Mental  Health  Professional  providing  clinical  services

And: 

  • Possession of a master’s or doctoral degree  from an accredited school of marriage  and family therapy, social work, psychology, professional counseling, or related field
  • Possession  of  a  valid,  independent  clinical  license  from  one  of  the  applicable  licensing  authorities;  the  Minnesota  board  of  Marriage  and  Family  Therapy,  Minnesota  Board  of  Social  Work,  Minnesota  Board  of  Psychology,  or  Minnesota  Board of Behavioral Health & Therapy 
  • Proven  track  record  of leading  programs  and/or  clinicians  for  effectiveness, productivity, and high ethical standards 
  • Cooperative work attitude toward management  facility staff, patients, visitors, and  clinicians 
  • Ability  to  promote  favorable  facility  image  with  clinicians,  patients,  insurance  companies, referral sources, and general public 
  • Ability to lead clinical staff in making ethically- and clinically- appropriate decisions  and solve problems 

Other Requirements 

  • Evidence of leadership qualities  
  • Strong ethical and moral character references 
  • Language  skills  adequate  for  high-level  written,  interpersonal,  and  telephone  communication in American English
  • Computer literacy 
  • Ability to work full-time 
  • Strong ethical and moral character references 
  • Competent in psychological consultation and supervision 
  • Possesses a National Provider Identifier (NPI) prior to first day of employment
  • Approval  for  Medicare  participation  within  180  days  of  hire,  if  Medicare  participation  is  allowed for license type 

Job Quality Requirements 

  • Accuracy  
  • Attention to detail 
  • Timeliness 
  • Organization 
  • Low supervision needed to accomplish tasks 

Dependability 

  • Attendance 
  • Punctuality  
  • Ability to meet deadlines 

Physical/Mental Requirements 

  • Ability to walk/stand/sit for long periods 
  • Capability for occasional overhead and low reaching 
  • Visual and auditory acuity for timely response and patient care assessment activities
  • Ability to move quickly in response to patient needs 
  • Ability to frequently make judgements on/respond to problems 
  • Ability  to  occasionally  make  judgements  on/respond  to  disasters/emergencies,  actual  events, or drills 

Working Conditions 

  • Well-lit and ventilated, with hazardous and non-hazardous equipment  
  • May involve occupational exposure to blood and other potentially infectious body fluids and  materials 

Supervises 

  • Mental Health Professionals & Practitioners  
  • Support Staff on site (through ASM) 

Contacts 

  • Patients 
  • Patients’ family, significant others, or other designees 
  • Clinical staff members & trainees 
  • Facility personnel 
  • Administration 
  • Governing body

To apply

To apply for this position, email your CV and a cover letter to Anne Fleming, Assistant Clinical Director, at
employment@lorenzclinic.com. In addition to your strengths, cover letters should broadly outline your professional goals, commitment to the common good, and a brief narrative of your experience providing clinical supervision. Applicants who are invited to interview may be asked to provide writing samples and a letter of recommendation from a past supervisor of supervision. More information about the clinic can be found at www.lorenzclinic.com

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