Careers

Home-Based Services Supervisor

Job Title: Home-Based Services Supervisor
Direct Supervisor: Assistant Clinical Director
Compensation: Competitive, commensurate with credentials and experience + $5,000 sign-on bonus

The Clinic

Lorenz Clinic is a group private practice focused on the mental health needs of children, families, and adults. While the majority of our services are provided under the umbrella of managed care, we have community partnerships that allow us to service those without insurance. Located on the edge of the Minneapolis Metropolitan area, our four locations (Victoria, Chaska, Prior Lake, and Rosemount) are located approximately 30-35 miles south/southwest of downtown Minneapolis and St. Paul and provide needed access to psychological services for both suburban and rural communities. In addition to its overall clinical mission, the clinic hosts a vibrant training program. The clinic is actively developing a vertically-integrated model of care that includes home-based, outpatient, day treatment, and medication management. Psychologists with special competency with children or families as well as bilingual candidates are especially encouraged to apply.

Position Overview

Lorenz Clinic is looking for two Home-Based Services Supervisors to add to our team. One would be based in the west Twin Cities, covering our Victoria, Chaska, and Prior Lake Clinic needs. The other would be based in the east covering our Rosemount Clinic needs. Under general direction, the Home-Based Services Supervisors plan and oversee the administration of home-based mental health service operations. In conjunction with subordinate professional-level and administrative-level staff, the service supervisors maintain and enforce acceptable professional and ethical standards of the facility’s clinical staff according to the Leadership Team’s clinical vision. The service supervisors also serve in a consultative role to staff mental health professionals and mental health practitioners. Service supervisors also monitor provider activity and manage for clinical effectiveness and productivity.

Service supervisors assist the Assistant Clinical Director (ACD) in ensuring the facility meets all related local, state, federal and accrediting-body rules and regulations. Service supervisors assist the ACD in coordinating and supervising patient care in the facility according to adopted policies/procedures, state and federal regulations, and accepted accreditation standards. Service supervisors also serve as liaison between the clinical staff in their program and the ACD.

Ideal Candidates

In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will also exemplify the following essential attributes for success:

A highly knowledgeable mental health clinician who keeps up with terminology and current developments and trends in the behavioral health system of care and who has achieved sufficient clinical knowledge and skill in the operations and services of a behavioral health care clinic/program which provides behavioral health services
Someone experienced or interested in the design, implementation and supervision of large, complex behavioral health care programs and/or clinics, and who is able to oversee and direct resources, personnel and activities including multi-disciplinary teams
A supportive supervisor capable of instructing, focusing and guiding others in accomplishing performance and work goals and objectives of behavioral health clinic/program operations and services
Someone capable of identifying and understanding how external issues (e.g., economic, political, social and health care trends) impact the work of behavioral health care services and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Clinic and its programs
A competent decision maker capable of solving problems and taking appropriate action which is consistent with all available facts, constraints, and probable consequences in a fast paced, multidisciplinary environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions
A collaborative spirit eager to actively participate as a member of a team contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Clinic’s system of care
An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations
Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others
A knowledgeable, skilled, and experienced clinical leader, skilled in the application of evidence based early childhood treatment methods

Knowledge & Skills

The most suitable candidates will possess the following knowledge and competencies:

Supervisory principles and practices including work planning and employee supervision
Principles and practices for maintaining and expanding funding sources while adhering to payer administrative requirements
Principles and practices of program planning and evaluation
Psychological diagnostic methods and terminology
Cultural and ecosystemic factors affecting mental health
Clinical standards of practice and licensure requirements
Principles and practices of direct client service delivery germane to family focused home-based treatment
Knowledge of current theories, principles, and practices for providing psychological services to clients generally as well as those specific to early childhood mental health treatment
Applicable federal, state, and local laws, rules, and regulations
Office administrative practices and procedures including records management and the operation of standard office equipment
Computer applications related to the work including the Clinic’s Electronic Health Record

Job Duties

Philosophy

Supports the facility’s ideology, mission, goals and objectives
Ensures clinic-wide adherence to clinical policies and procedures
Follows the facility’s standards for ethical business conduct
Conducts self as a positive role model and team member
Recognizes patients’ rights and responsibilities and supports them in performance of job duties
Respects patients’ rights to privacy, dignity, and confidentiality
Participates in facility committees, meetings, in services, and activities as assigned

General

Assists the ACD in the maintenance, continuing improvement, and enforcement of acceptable professional and ethical standards and performance of the clinical staff and patient-care personnel
Reports to the ACD regarding the quality and efficiency of medical care provided
Supervises all clinical aspects of day-to-day clinic operations
Maintains open line of communication with ACD
Supports administrative decisions and activities affecting patient care
Provides guidance to clinicians and support staff on facility clinical policies to enhance patient care
In cooperation with ACD, ensures adherence to federal and state rules and regulations as well as applicable accrediting-body standards
Assists ACD and Clinical Director’s efforts in implementing plan for facility licensing, accreditation, and/or new program growth
Other duties as assigned

Clinical Staff

Serves as a liaison between Mental Health Professionals and ACD
Serves as a liaison between MHP’s and the support staff
Serves as a resident expert in applicable rules, laws, and professional standards related to patient care
Investigates breaches of quality patient care or ethical conduct by medical staff members and makes appropriate recommendations to CD
Enforces clinical policies and procedures, rules and regulations, and other facility policies and procedures
Implements sanctions with MHP’s where indicated, including all instances in which corrective action been requested against an MHP regarding his or her compliance with procedural safeguards
Reviews performance of Mental Health Professionals and Mental Health Practitioners
Enforces policies related to releases of patient information and responding to requests for records
Enforces policies related to responding to patient crises and making mandated patient safety reports
Provides and documents consultation to MHP’s as requested
Carries patient case load as assigned
Recruits and hires Mental Health Professionals and practitioners to ensure 100% staffing utilization
Ensures MHP’s and practitioners are accountable for meeting productivity requirements

Patient Care

Ensures the quality of patient care provided by all MHP’s and practitioners at facility and in home-based services are in accordance with the established policies and procedures as well as best professional practices
Assists facility staff in identifying and solving patient-care problems
Assists clinicians in ensuring continuity of patient care through coordination of providers
Carrying psychotherapy caseload as defined by clinic
The provision of outpatient, day-treatment, or home-based clinical services including conducting diagnostic assessments, treatment planning, psychotherapy, and discharge planning for patients of the clinic
Provision of clinical and administrative supervision within the clinic’s training program – if credentials allow
Attending and participating in individual supervision, monthly case consultation, Grand Rounds, business meetings, and other meetings as required by Clinic
Compliance with clinic documentation standards
Compliance with licensing board rules and Codes of Ethics
Maintain professionalism in all interactions with staff, patients, and business associates of clinic
Keeping abreast of billing issues and discussing same with patients when necessary o Assisting in intermittent peer-reviews of patient files
Adherence to directives by applicable direct clinical and administrative supervisors

Communication

Communicates effectively and professionally with patients, visitors, clinicians, and co workers
Interacts with others in a positive, respectful, and considerate manner
Actively helps cultivate a positive reputation for the Clinic in the community
In cases where instances of problematic MHP conduct need to be addressed, the PM issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors
In cases where instances of problematic support staff conduct need to be addressed, the PM communicates with the Administrative Services Manager (ASM) so that the ASM can issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors

Financial Practices

Uses facility resources appropriately and avoids wasteful practices
Promotes cost containment and efficient use of facility resources
Makes recommendations for potential cost-effective improvements
Assists in educating clinical staff about cost-containment issues
Responds to clinically-related questions about adjustments to patient accounts

Compliance Program

Contributes to the ACD’s management of the organization’s adopted compliance program
Performs according to established compliance policies and procedures
Assists ACD efforts to organize and carry out peer review of patient files

Quality-Improvement Program

Contributes to the CD’s progress and development of the organization’s adopted Quality Improvement Program
Performs according to established quality improvement policies and procedures
Monitors MHP participation in quality improvement activities
Participates in quality improvement studies as required by CD to assess clinical care/staff and adherence to managed care contracts
Makes recommendations for potential Electronic Health Record efficiencies or improvements

Safety/Risk – Management Program

Adheres to safety policies and procedures in performing job duties and responsibilities
Works with the CD to resolve observed or suspected safety violations, hazards, and policy/procedure noncompliance
Responds to emergency situations with competence and composure
Supports risk management and participates in programs concerning patient and employee safety
Promptly and decisively responds to instances wherein MHP behavior contributes to risk

Professional Competence

Participates in continuing education and other learning experiences as requested by administration
Participates in facility teaching programs for employees and clinical staff on topics of special interest/pertinent to the clinical aspects of outpatient mental health
Maintains high level of professionalism and activity within the larger profession
Brings voice of ethical decision-making to all work
Welcomes suggestions and recommendations from all co-workers
Provides facility with updated credentialing information when needed
Serves as an assistant policy authority related to the clinical portions of the Electronic Health Record; helps train all clinical staff and ensures their compliance in same

Qualifications

Either:

the equivalent of one year of experience as a Mental Health Professional at Lorenz Clinic with a proven track record of leadership and exceeding position requirements or
the equivalent of three years of post-licensure experience as a Mental Health Professional providing clinical services

And:

Possession of a master’s or doctoral degree from an accredited school of marriage and family therapy, social work, psychology, professional counseling, or related field
Possession of a valid, independent clinical license from one of the applicable licensing authorities; the Minnesota board of Marriage and Family Therapy, Minnesota Board of Social Work, Minnesota Board of Psychology, or Minnesota Board of Behavioral Health & Therapy
Proven track record of leading programs and/or clinicians for effectiveness, productivity, and high ethical standards
Cooperative work attitude toward management facility staff, patients, visitors, and clinicians
Ability to promote favorable facility image with clinicians, patients, insurance companies, referral sources, and general public
Ability to lead clinical staff in making ethically- and clinically- appropriate decisions and solve problems

Other Requirements

Evidence of leadership qualities
Strong ethical and moral character references
Language skills adequate for high-level written, interpersonal, and telephone communication in American English
Computer literacy
Ability to work full-time
Strong ethical and moral character references
Competent in psychological consultation and supervision
Possesses a National Provider Identifier (NPI) prior to first day of employment
Approval for Medicare participation within 180 days of hire, if Medicare participation is allowed for license type

Job Quality Requirements

Accuracy
Attention to detail
Timeliness
Organization
Low supervision needed to accomplish tasks

Dependability

Attendance
Punctuality
Ability to meet deadlines

Physical/Mental Requirements

Ability to walk/stand/sit for long periods
Capability for occasional overhead and low reaching
Visual and auditory acuity for timely response and patient care assessment activities
Ability to move quickly in response to patient needs
Ability to frequently make judgements on/respond to problems
Ability to occasionally make judgements on/respond to disasters/emergencies, actual events, or drills

Working Conditions

Well-lit and ventilated, with hazardous and non-hazardous equipment
May involve occupational exposure to blood and other potentially infectious body fluids and materials

Supervises

Mental Health Professionals & Practitioners
Support Staff on site (through ASM)

Contacts

Patients
Patients’ family, significant others, or other designees
Clinical staff members & trainees
Facility personnel
Administration
Governing body

To apply

To apply for this position, email your CV and a cover letter to Anne Fleming, Assistant Clinical Director, at
employment@lorenzclinic.com. In addition to your strengths, cover letters should broadly outline your professional goals, commitment to the common good, and a brief narrative of your experience providing clinical supervision. Applicants who are invited to interview may be asked to provide writing samples and a letter of recommendation from a past supervisor of supervision. More information about the clinic can be found at www.lorenzclinic.com