Program Manager (Early Childhood Day-Treatment)

Program Managers assists the Children’s Therapeutic Support Services (CTSS) Assistant Clinical Director (ACD) in ensuring the facility meets all related local, state, federal and accrediting‐body rules and regulations.

  • Job Title: Program Manager (Early Childhood Day-Treatment)
  • Direct Supervisor: Anne Fleming, Assistant Clinical Director
  • Compensation: $70,000 - $95,000
  • Location: Chaska, MN

Position Overview
Under general direction, the Early Childhood Day-Treatment Program Manager (PM) plans, develops, manages, and oversees the administration of early childhood day‐treatment and home­‐based mental health service operations. In conjunction with subordinate professional-level and administrative‐level staff, the Program Manager maintains and enforces acceptable professional and ethical standards of the program’s clinical staff according to the Leadership Team’s clinical vision. The PM also serve in a consultative role to staff mental health professionals and mental health practitioners within the day-treatment. They participate in strategic planning and committee activities as assigned. PM’s also monitor program activity and manage for clinical effectiveness and productivity.

Program Managers assists the Children’s Therapeutic Support Services (CTSS) Assistant Clinical Director (ACD) in ensuring the facility meets all related local, state, federal and accrediting‐body rules and regulations. The PM assists the ACD in coordinating and managing patient care in the facility according to adopted policies/procedures, state and federal regulations, and accepted accreditation standards. The PM also serves as a liaison between the clinical staff in their program and the ACD.

Distinguishing Features
The Program Manager is distinguished from the lower level of staff clinicians in that the latter does not have responsibility for program or people management, evaluation, reporting and statistics, or outcome monitoring. The Program Manager is further distinguished from the Assistant Clinical Director in that the latter assists the Clinical Director in directing all CTSS-Related clinical operations and programs.

Ideal Candidates
In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will also exemplify the following essential attributes for success:

  • A highly knowledgeable and effective early childhood mental health interventionist who keeps up with terminology and current developments and trends in the behavioral health system of care and who has achieved sufficient clinical knowledge and skill in the operations and services of a behavioral health care clinic/program which provides behavioral health services
  • Someone experienced or interested in the design, implementation and management of CTSS in large, complex behavioral health care programs and/or clinics, and who is able to oversee and direct resources, personnel and activities including multi‐disciplinary teams
  • A supportive manager capable of instructing, focusing and guiding others in accomplishing performance and work goals and objectives of behavioral health clinic/program operations and services
  • Someone capable of identifying and understanding how external issues (e.g., economic, political, social and health care trends) impact the work of behavioral health care services and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Clinic and its programs
  • A competent decision maker capable of solving problems and taking appropriate action which is consistent with all available facts, constraints, and probable consequences in a fast paced, multidisciplinary environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions
  • A collaborative spirit eager to actively participate as a member of a team contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Clinic’s system of care
  • An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations
  • Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others
  • An effective manager of home­‐based clinicians and day‐treatment services
  • A knowledgeable, skilled, and experienced clinical leader, skilled in the application of evidence‐based early childhood treatment methods 

Knowledge & Skills
The most suitable candidates will possess the following knowledge and competencies:

  • Managerial principles and practices including work planning, employee supervision, and resource allocation
  • Principles and practices for maintaining and expanding funding sources while adhering to payer administrative requirements
  • Principles and practices of program planning and evaluation
  • Practices and techniques of programmatic analysis and reporting
  • Psychological diagnostic methods and terminology
  • Cultural and ecosystemic factors affecting mental health
  • Clinical standards of practice and licensure requirements
  • Principles and practices of direct client service delivery germane to child day‐treatment and family focused home‐based treatment
  • Knowledge of current theories, principles, and practices for providing psychological services to clients generally as well as those specific to early childhood mental health treatment
  • Applicable federal, state, and local laws, rules, and regulations
  • Office administrative practices and procedures including records management and the operation of standard office equipment
  • Computer applications related to the work including the Clinic’s Electronic Health Record

Job Duties

  1. Philosophy
  • Supports the facility’s ideology, mission, goals and objectives
  • Ensures clinic‐wide adherence to clinical policies and procedures
  • Follows the facility’s standards for ethical business conduct
  • Conducts self as a positive role model and team member
  • Recognizes patients’ rights and responsibilities and supports them in performance of job duties
  • Respects patients’ rights to privacy, dignity, and confidentiality
  • Participates in facility committees, meetings, in services, and activities as assigned
  1. General
  • Assists the ACD in the maintenance, continuing improvement, and enforcement of acceptable professional and ethical standards and performance of the clinical staff and patient-care personnel
  • Reports to the ACD regarding the quality and efficiency of medical care provided
  • Manages all clinical aspects of day-to-day clinic operations
  • Maintains open line of communication with ACD
  • Supports administrative decisions and activities affecting patient care
  • Provides guidance to clinicians and support staff on facility clinical policies to enhance patient care
  • In cooperation with ACD, ensures adherence to federal and state rules and regulations as well as applicable accrediting-body standards
  • Assists ACD and Clinical Director’s efforts in implementing plan for facility licensing, accreditation, and/or new program growth
  • Other duties as assigned
  1. Clinical Staff
  • Serves as a liaison between Mental Health Professionals and ACD
  • Serves as a liaison between MHP’s and the support staff
  • Serves as a resident expert in applicable rules, laws, and professional standards related to patient care
  • Investigates breaches of quality patient care or ethical conduct by medical staff members and makes appropriate recommendations to CD
  • Enforces clinical policies and procedures, rules and regulations, and other facility policies and procedures
  • Implements sanctions with MHP’s where indicated, including all instances in which corrective action been requested against an MHP regarding his or her compliance with procedural safeguards
  • Reviews performance of Mental Health Professionals
  • Enforces policies related to releases of patient information and responding to requests for records
  • Enforces policies related to responding to patient crises and making mandated patient safety reports
  • Provides and documents consultation to MHP’s as requested
  • Carries patient case load as assigned
  • Recruits and hires Mental Health Professionals and practitioners to ensure 100% staffing utilization
  • Ensures MHP’s and practitioners are accountable for meeting productivity requirements
  1. Patient Care
  • Ensures the quality of patient care provided by all MHP’s and practitioners at facility and in home­‐based services are in accordance with the established policies and procedures as well as best professional practices
  • Assists facility staff in identifying and solving patient­‐care problems
  • Assists clinicians in ensuring continuity of patient care through coordination of providers
  • Carrying psychotherapy caseload as defined by clinic
    • The provision of outpatient, day‐treatment, or home‐based clinical services including conducting diagnostic assessments, treatment planning, psychotherapy, and discharge planning for patents of the clinic
    • Provision of clinical and administrative supervision within the clinic’s training program – if credentials allow
    • Attending and participating in individual supervision, monthly case consultation, Grand Rounds, business meetings, and other meetings as required by Clinic
    • Compliance with clinic documentation standards
    • Compliance with licensing board rules and relevant professional code(s) of ethics
    • Maintain professionalism in all interactions with staff, patients, and business associates of clinic
    • Keeping abreast of billing issues and discussing same with patients when necessary
    • Assisting in intermittent peer‐reviews of patient files
    • Adherence to directives by applicable direct clinical and administrative supervisors
  1. Communication
  • Communicates effectively and professionally with patients, visitors, clinicians, and co‐workers
  • Interacts with others in a positive, respectful, and considerate manner
  • Actively helps cultivate a positive reputation for the Clinic in the community
  • In cases where instances of problematic MHP conduct need to be addressed, the PM issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors
  • In cases where instances of problematic support staff conduct need to be addressed, the PM communicates with the Administrative Services Manager (ASM) so that the ASM can issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors
  1. Financial Practices
  • Uses facility resources appropriately and avoids wasteful practices
  • Promotes cost containment and efficient use of facility resources
  • Makes recommendations for potential cost‐effective improvements
  • Assists in educating clinical staff about cost‐containment issues
  • Responds to clinically­‐related questions about adjustments to patient accounts
  1. Compliance Program
  • Contributes to the ACD’s management of the organization’s adopted compliance program
  • Performs according to established compliance policies and procedures
  • Assists ACD efforts to organize and carry out peer review of patient files
  1. Quality‐Improvement Program
  • Contributes to the CD’s progress and development of the organization’s adopted Quality Improvement Program
  • Performs according to established quality improvement policies and procedures
  • Monitors MHP participation in quality improvement activities
  • Participates in quality improvement studies as required by CD to assess clinical care/staff and adherence to managed care contracts
  • Makes recommendations for potential Electronic Health Record efficiencies or improvements
  1. Safety/Risk – Management Program
  • Adheres to safety policies and procedures in performing job duties and responsibilities
  • Works with the CD to resolve observed or suspected safety violations, hazards, and policy/procedure noncompliance
  • Responds to emergency situations with competence and composure
  • Supports risk management and participates in programs concerning patient and employee safety
  • Promptly and decisively responds to instances wherein MHP behavior contributes to risk
  1. Professional Competence
  • Participates in continuing education and other learning experiences as requested by administration
  • Participates in facility teaching programs for employees and clinical staff on topics of special interest/pertinent to the clinical aspects of outpatient mental health
  • Maintains high level of professionalism and activity within the larger profession
  • Brings voice of ethical decision‐making to all work
  • Welcomes suggestions and recommendations from all co­‐workers
  • Provides facility with updated credentialing information when needed
  • Serves as an assistant policy authority related to the clinical portions of the Electronic Health Record; helps train all clinical staff and ensures their compliance in same


  • Either:
    • A) the equivalent of one year of experience as a Mental Health Professional at Lorenz Clinic with a proven track record of leadership and exceeding position requirements or
    • B) the equivalent of three years of post‐licensure experience as a Mental Health Professional providing clinical services, of which one year must have been in a management or supervisory capacity equivalent to that of a Program Manager in a CTSS Program
  • And:
    • Possession of a master’s or doctoral degree from an accredited school of marriage and family therapy, social work, psychology, professional counseling, or related field
    • Possession of a valid, independent clinical license from one of the applicable licensing authorities; the Minnesota board of Marriage and Family Therapy, Minnesota Board of Social Work, Minnesota Board of Psychology, or Minnesota Board of Behavioral Health & Therapy
    • Proven track record of directing programs and/or managing clinicians for effectiveness, productivity, and high ethical standards
    • Cooperative work attitude toward management facility staff, patients, visitors, and clinicians
    • Ability to promote favorable facility image with clinicians, patients, insurance companies, referral sources, and general public
    • Ability to lead clinical staff in making ethically‐ and clinically‐ appropriate decisions and solve problems

Other Requirements

  • Evidence of leadership qualities
  • Strong ethical and moral character references
  • Language skills adequate for high‐level written, interpersonal, and telephone communication in American English
  • Computer literacy
  • Ability to work full‐time
  • Strong ethical and moral character references
  • Competent in psychological consultation and supervision
  • Possesses a National Provider Identifier (NPI) prior to first day of employment
  • Approval for Medicare participation within 180 days of hire, if Medicare participation is allowed for license type

Job Quality Requirements

  • Accuracy
  • Attention to detail
  • Timeliness
  • Organization
  • Low supervision needed to accomplish tasks 


  • Attendance
  • Punctuality
  • Ability to meet deadlines

Physical/Mental Requirements

  • Ability to walk/stand/sit for long periods
  • Capability for occasional overhead and low reaching
  • Visual and auditory acuity for timely response and patient care assessment activities
  • Ability to move quickly in response to patient needs
  • Ability to frequently make judgements on/respond to problems
  • Ability to occasionally make judgements on/respond to disasters/emergencies, actual events, or drills

Working Conditions

  • Well‐lit and ventilated, with hazardous and non‐hazardous equipment
  • May involve occupational exposure to blood and other potentially infectious body fluids and materials


  • Mental Health Professionals & Practitioners


  • Patients
  • Patients’ family, significant others, or other designees
  • Clinical staff members & trainees
  • Facility personnel
  • Administration
  • Governing body

To Apply: 

Email your resume and cover letter in pdf format addressing your suitability for the role directly to the attention of Anne Fleming, Assistant Clinical Director, at employment@ Application emails directly will be given preference over those sent via Indeed or any other online job posting system.