Program Manager (Outpatient)

Program Managers assists the Assistant Clinical Director in coordinating and managing patient care in the facility. They serve as the main support/manager for mental health professionals.

  • Job Title: Program Manager (Outpatient)
  • Direct Supervisor: Assistant Clinical Director
  • Compensation: $70,000 - $105,000, depending on experience & qualifications
  • Location: Prior Lake, MN

Position Overview

Under general direction, Program Managers plan, develop, manage, and oversee the administration of behavioral health clinic operations and services which involve approximately 8-13 clinicians, depending on the site.  In conjunction with subordinate professional-level and administrative-level staff, Program Managers maintain and enforce acceptable professional and ethical standards of the facility’s clinical staff according to the Leadership Team’s vision. Program Managers also serve in a consultative role to staff clinicians. They participate in strategic planning and committee activities as assigned. Program Managers also monitor provider activity and manage for clinical effectiveness, productivity, and provider experience.

Distinguishing Features

The Program Manager is distinguished from the lower level of staff clinicians in that the latter does not
have overall responsibility for program management, evaluation, reporting and statistics, or outcome
monitoring for their respective site. The Program Manager is further distinguished from the Assistant
Clinical Director in that the latter directs outpatient operations across all sites.

Ideal Candidates

In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will
also exemplify the following essential attributes for success:

  • A highly knowledgeable behavioral health clinician who keeps up with terminology and current
    developments and trends in the behavioral health system of care and who has achieved sufficient
    clinical knowledge and skill in the operations and services of a behavioral health care
    clinic/program which provides behavioral health services
  • Someone experienced or interested in the design, implementation and management of large, complex behavioral health care programs and/or clinics, and who is able to oversee and direct resources, personnel and activities including multi-disciplinary teams
  • A supportive manager capable of instructing, focusing and guiding others in accomplishing performance and work goals and objectives of behavioral health clinic/program operations and services
  • Someone capable of identifying and understanding how external issues (e.g., economic, political, social and health care trends) impact the work of behavioral health care services and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Clinic and its programs
  • A competent decision maker capable of solving problems and taking appropriate action which is consistent with all available facts, constraints, and probable consequences in a fast paced, multidisciplinary environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions
  • A collaborative spirit eager to actively participate as a member of a team contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Clinic’s system of care
  • An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations
  • Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others

Knowledge & Skills

The most suitable candidates will possess the following knowledge and competencies:

  • Managerial principles and practices including work planning, employee supervision, and resource
  • Principles and practices for maintaining and expanding funding sources while adhering to payer
    administrative requirements
  • Principles and practices of program planning and evaluation
  • Practices and techniques of programmatic analysis and reporting
  • Psychological diagnostic methods and terminology
  • Cultural and ecosystemic factors affecting mental health
  • Clinical standards of practice and licensure requirements
  • Principles and practices of direct client service delivery
  • Knowledge of current theories, principles, and practices for providing psychological services to
  • Applicable federal, state, and local laws, rules, and regulations
  • Office administrative practices and procedures including records management and the operation
    of standard office equipment
  • Computer applications related to the work including the Clinic’s Electronic Health Record

Job Duties

1. Philosophy

  • Supports the facility’s ideology, mission, goals and objectives
  • Ensures clinic-wide adherence to clinical policies and procedures
  • Follows the facility’s standards for ethical business conduct
  • Conducts self as a positive role model and team member
  • Recognizes patients’ rights and responsibilities and supports them in performance of job
  • Respects patients’ rights to privacy, dignity, and confidentiality
  • Participates in facility committees, meetings, in services, and activities as assigned

2. General

  • Assists the ACD in the maintenance, continuing improvement, and enforcement of
    acceptable professional and ethical standards and performance of the clinical staff and
    patient-care personnel
  • Reports to the ACD regarding the quality and efficiency of medical care provided
  • Manages all clinical aspects of day-to-day clinic operations
  • Maintains open line of communication with ACD
  • Supports administrative decisions and activities affecting patient care
  • Provides guidance to clinicians and support staff on facility clinical policies to enhance
    patient care
  • In cooperation with ACD, ensures adherence to federal and state rules and regulations as
    well as applicable accrediting-body standards
  • Assists the Clinical Director’s efforts in implementing plan for facility licensing,
    accreditation, and/or new program growth
  • Other duties as assigned

3. Clinical Staff

  • Serves as a liaison between Mental Health Professionals (MHP) and Assistant Clinical
    Director (ACD)
  • Serves as a liaison between Mental Health Professionals and the support staff
  • Serves as a resident expert in applicable rules, laws, and professional standards related
    to patient care
  • Investigates breaches of quality patient care or ethical conduct by medical staff members
    and makes appropriate recommendations to ACD
  • Enforces clinical policies and procedures, rules and regulations, and other facility policies
    and procedures
  • Implements sanctions with Mental Health Professionals where indicated, including all
    instances in which corrective action been requested against an MHP regarding his or her
    compliance with procedural safeguards
  • Reviews performance of Mental Health Professionals
  • Enforces policies related to releases of patient information and responding to requests
    for records
  • Enforces policies related to responding to patient crises and making mandated patient
    safety reports
  • Provides and documents consultation to Mental Health Professionals as requested
  • Carries patient case load as assigned
  • Recruits and hires Mental Health Professionals to ensure 100% staffing and office
    utilization levels at home site
  • Ensures Mental Health Professionals are accountable for meeting productivity

4. Patient Care

  • Ensures the quality of patient care provided by all Mental Health Professionals at facility
    is in accordance with the established policies and procedures as well as best professional
  • Assists facility staff in identifying and solving patient-care problems
  • Assists Mental Health Professionals in ensuring continuity of patient care through
    coordination of providers
  • Carrying psychotherapy caseload as defined by clinic
  • The provision of clinical services including conducting diagnostic assessments,
    treatment planning, psychotherapy, and discharge planning for patients of the clinic
  • Provision of clinical and administrative supervision within the clinic’s training
    program, if credentials allow
  • Attending and participating in individual supervision, monthly case consultation,
    Grand Rounds, business meetings, and other meetings as required by Clinic
  • Compliance with clinic documentation standards
  • Compliance with licensing board rules and APA and AAMFT Codes of Ethics
  • Maintain professionalism in all interactions with staff, patients, and business
    associates of clinic
  • Keeping abreast of billing issues and discussing same with patients when necessary
  • Assisting in intermittent peer-reviews of patient files
  • Adherence to directives by applicable direct clinical and administrative supervisors

5. Communication

  • Communicates effectively and professionally with patients, visitors, clinicians, and co-
  • Interacts with others in a positive, respectful, and considerate manner
  • Actively helps cultivate a positive reputation for the Clinic in the community
  • In cases where instances of problematic MHP conduct need to be addressed, the CM
    issues verbal and written correctives that are specific, timely, and clearly tied to
    observable behaviors
  • In cases where instances of problematic support staff conduct need to be addressed, the Program Manager communicates with the Administrative Services Manager (ASM) so that
    the ASM can issues verbal and written correctives that are specific, timely, and clearly tied
    to observable behaviors

6. Financial Practices

  • Uses facility resources appropriately and avoids wasteful practices
  • Promotes cost containment and efficient use of facility resources
  • Makes recommendations for potential cost-effective improvements
  • Assists in educating clinical staff about cost-containment issues
  • Responds to clinically-related questions about adjustments to patient accounts

7. Compliance Program

  • Contributes to the ACD’s progress and development of the organization’s adopted
    compliance program
  • Performs according to established compliance policies and procedures
  • Assists ACD efforts to organize and carry out peer review of patient files

8. Quality-Improvement Program

  • Contributes to the ACD’s progress and development of the organization’s adopted
    Quality Improvement Program
  • Performs according to established quality improvement policies and procedures
  • Monitors MHP participation in quality improvement activities
  • Participates in quality improvement studies as required by ACD to assess clinical
    care/staff and adherence to managed care contracts
  • Makes recommendations for potential Electronic Health Record efficiencies or

9. Safety/Risk – Management Program

  • Adheres to safety policies and procedures in performing job duties and responsibilities
  • Works with the ACD to resolve observed or suspected safety violations, hazards, and
    policy/procedure noncompliance
  • Responds to emergency situations with competence and composure
  • Supports risk management and participates in programs concerning patient and
    employee safety
  • Promptly and decisively responds to instances wherein MHP behavior contributes to risk

10. Professional Competence

  • Participates in continuing education and other learning experiences as requested by
  • Participates in facility teaching programs for employees and clinical staff on topics of
    special interest/pertinent to the clinical aspects of outpatient mental health
  • Maintains high level of professionalism and activity within the larger profession
  • Brings voice of ethical decision-making to all work
  • Welcomes suggestions and recommendations from all co-workers
  • Provides facility with updated credentialing information when needed
  • Serves as an assistant policy authority related to the clinical portions of the Electronic
    Health Record; helps train all clinical staff and ensures their compliance in same
  • Qualifications



  • A) the equivalent of two years of experience as a Mental Health Professional at Lorenz
    Clinic with a proven track record of leadership and exceeding position requirements
  • B) the equivalent of three years of post-licensure experience as a Mental Health
    Professional providing clinical services, of which one year must have been in a
    management or supervisory capacity equivalent to that of a Program Manager


  • Possession of a master’s or doctoral degree from an accredited school of marriage
    and family therapy, social work, psychology, professional counseling, or related field
  • Possession of a valid, independent clinical license from one of the applicable licensing
    authorities; the Minnesota board of Marriage and Family Therapy, Minnesota Board
    of Social Work, Minnesota Board of Psychology, or Minnesota Board of Behavioral
    Health & Therapy
  • Proven track record of directing programs and/or managing clinicians for
    effectiveness, productivity, and high ethical standards
  • Cooperative work attitude toward management facility staff, patients, visitors, and
  • Ability to promote favorable facility image with clinicians, patients, insurance
    companies, referral sources, and general public
  • Ability to lead clinical staff in making ethically- and clinically- appropriate decisions
    and solve problems

Other Requirements

  • Evidence of leadership qualities
  • Strong ethical and moral character references
  • Language skills adequate for high-level written, interpersonal, and telephone communication
    in American English
  • Computer literacy
  • Ability to work full-time
  • Strong ethical and moral character references
  • Competent in psychological consultation and supervision
  • Possesses a National Provider Identifier (NPI) prior to first day of employment
  • Approval for Medicare participation within 180 days of hire, if Medicare participation is
    allowed for license type

Job Quality Requirements

  • Accuracy
  • Attention to detail
  • Timeliness
  • Organization
  • Low supervision needed to accomplish tasks


  • Attendance
  • Punctuality
  • Ability to meet deadlines

Physical/Mental Requirements

  • Ability to walk/stand/sit for long periods
  • Capability for occasional overhead and low reaching
  • Visual and auditory acuity for timely response and patient care assessment activities
  • Ability to move quickly in response to patient needs
  • Ability to frequently make judgements on/respond to problems
  • Ability to occasionally make judgements on/respond to disasters/emergencies, actual events,
    or drills

Working Conditions

  • Well-lit and ventilated, with hazardous and non-hazardous equipment
  • May involve occupational exposure to blood and other potentially infectious body fluids and

Direct Reports

  • Mental Health Professionals


  • Patients
  • Patients’ family, significant others, or other designees
  • Clinical staff members & trainees
  • Facility personnel
  • Administration
  • Governing body

To Apply

Email your CV and a cover letter to Priyanka Rao, Psy.D., LP, Assistant Clinical Director, at  In addition to your strengths, cover letters should broadly outline your professional goals and commitment to the common good.  Applicants who are invited to interview may be asked to provide writing samples.  More information about the clinic can be found at