OUR SERVICES

Resources and Policies

Information for new clients, guidance about billing or insurance, and additional resources for current and future clients.

Preparing for Your First Appointment

Lorenz Clinic is a multi-disciplinary psychotherapy clinic serving the unique mental health needs of children, adults, families, couples, and groups.

Insurance

Our clinic is in-network with the majority of health insurances and many employee assistance plans (EAPs). Services are typically covered in full or in part by medical insurance or employee benefit plans. Please check your coverage carefully by asking the following questions:

Do I have mental health insurance benefits?

What is the coverage amount per therapy session?

How many sessions per year does my health insurance cover?

What is my deductible and has it been met?

Is approval required from my primary care physician?

Forms

Many of the forms you may need for your visit can be found on our patient portal after your first appointment.

Payment

Insurance, Healthcare Savings Accounts (HSA’s), cash, check, and all major credit cards accepted for payment. Patients receive monthly statements in the mail that outline account activity and balances. There are many payment options including:

In Person

You may hand your payment to the receptionist or your clinician if you choose. Cash, check, or credit card is accepted (Visa, MasterCard, or Discover)

By Telephone

Someone is typically available to take your payment over the phone between 8am and 5:30pm Monday-Friday. To pay by phone using your credit card, please call (952) 443.4600. This is a complimentary service, and no fees will be added.

By Check

To use your banking institution’s Bill Pay option, please address payments to The Lorenz Clinic, LLC P.O. Box 51 Victoria, MN 55386. You may also mail a regular check to the same address.

Reduced Fee

Reduced fee services from our staff therapists are available on a limited, case-by-case basis. Our therapist training program also offers services on a significantly reduced-fee or even pro bono basis depending on need.

Good Faith Estimate

You have the right to receive a “good faith estimate” for what your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

Cancellation Policy

If you do not show up for your scheduled therapy appointment, and you have not cancelled 24 hours in advance, you will be required to pay the full cost of the session.

Crisis Numbers

If you or someone you know is experiencing a mental health emergency (i.e., someone might get hurt), it’s best to call 911. Otherwise, here are some helpful links to 24-hour mobile mental health crisis teams in our area:

Carver County Crisis Team
(952) 442.7601

Dakota County Crisis Team
(952) 891.7171

Ramsey County Crisis Team
Adults: (651) 266.7900
Children (651) 774.7000

Scott County Crisis
(952) 442.7601

Hennepin County Crisis Team
Adults: (612) 596.1223
Children: (612) 348.2233

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