Now Offering Mobile Appointments!
Starting 3/23, all Lorenz Clinic appointments will be over easy-to-use videoconferencing platform for an indefinite period of time. The program is easy to use and works on most mobile devices. Our physical clinic space will be closed to the public beginning 3/20 at 8pm, and all appointments will there after be changed to mobile appointments. Like many businesses, we are unsure how long this change will last but will offer in-office again at some point.
Telehealth is the provision of psychological and/or medical services using telecommunication technology.
At Lorenz Clinic, we use a platform called zoom to provide therapy sessions through video conferencing on a mobile device, tablet, or computer.
The main benefit of telehealth is that one can connect with their therapist from anywhere private, without the need to meet face-to-face in the office. Studies have shown that interactive tele-psychological interventions are similar in their effectiveness to in-person psychotherapy (APA, 2013), while increasing access to care. Telepsychology sessions cost the same, are covered by, and billed through your insurance just like in-person sessions.
To request that your next appointment be over telehealth and not in the office, speak to your therapist, speak with front desk staff by calling the clinic at (952) 443-4600.
Q: What is telehealth?
A: Telehealth (aka telemedicine, telepsychology, etc.) is the provision of psychological and/or medical services using telecommunication technology. At Lorenz Clinic, we use a platform called zoom to provide therapy sessions through video conferencing on a mobile device, tablet, or computer. It’s secure, effective, and convenient.
Download by clicking here or to download the app your device, click the appropriate icon below:
Q: Is telepsychology as effective as in-person therapy?
A: Studies have shown that interactive telehealth interventions (such as videoconferencing “tele-sessions”) are equal in their effectiveness to in-person psychotherapy (APA, 2013), while increasing access to care.
Q: What kind of technological resources do I need access to in order to use telepsychology?
A: You need a computer, tablet, or mobile device that has a camera, microphone, and speakers. You will also need access to either WiFi or wired internet connection and a secure location from which you can “attend” your sessions. Headphones that have a microphone and speaker would work well if you do not have an integrated microphone and speakers on your device. Additionally, you’ll receive a link to an app that is used to ensure secure and HIPAA compliant communication, and this will need to be downloaded.
Q: What if I don’t have a smartphone, PC, or tablet?
If you don’t have a tablet, smartphone, or PC to use, we can still meet via telephone. Insurances usually require both audio and video components in order to pay for the services. However, during the COVID-19 pandemic, payers are loosening these restrictions and allowing telephone only acts if no access to video equipment.
Q: How do I schedule a telehealth session?
A: Telehealth sessions are scheduled in the same way we schedule in-person sessions. You may speak to your therapist or our front desk staff in order to schedule. Once your appointment is scheduled, you will receive an email and text from us with further instructions for setting up your appointment.
Q: How is a telepsychology session billed to my insurance? Does it cost the same as an in-person session?
A: Yes. Telehealth sessions are billed through your insurance in the same way in-person sessions are billed. Telehealth sessions and in-person sessions cost the same, and you will have the same copay for both. Most insurance plans in Minnesota cover telehealth services.
Q: How secure is the technology you’re using?
A: All technology is HIPAA compliant and is encrypted to ensure security.
Q: Are my sessions still confidential?
A: Therapists still follow the same legal guidelines regarding confidentiality that we adhere to during in-person sessions. We will also ensure that when we are providing a telehealth session, we are doing so from a secure, private, HIPAA compliant location. It is important that you, as the client, also ensure that you are in a private and confidential space when you engage in a tele-session in order to ensure privacy on your end. We encourage you to find a space in which you are the only person, others cannot hear you or interrupt, and that you feel safe and secure in your space.
Q: What happens if we have technical issues?
A: While we hope this is not an issue for you, if technical problems arise, we will do our best to troubleshoot and re-engage in the session. If we are unable to resolve the technical difficulties, or unable to provide therapy due to ongoing connection issues, you will only be charged for the time we were actually able to “meet” with you.
Q: Can you see little children over telehealth?
A: Children oftentimes prefer interacting with others over electronic means– it’s the world they’ve grown up in. That said, there are some cases where meeting over video conferencing isn’t the most appropriate or pragmatic. For example, certain types of play therapy just aren’t possible over video conferencing. In order for us to meet a child over telehealth, a parent or guardian must be close at hand in order to help with technological issues.
Q: Can I stop coming into the office if telehealth is more convenient for me?
A: Every person is different, and treatment plans vary. Talk to your therapist about the best treatment for you.
Q: Can my office appointment be rescheduled as a telehealth visit at the last minute?
A: Yes! We understand things happen that could make it difficult to come in, such as weather issues or car trouble. Just call the office at (952) 443-4600 and ask to make the change as soon as you can. We’ll set up the appointment and you’ll get a link in a few minutes.
Q: If I move to another state, can I continue care using telehealth?
A: Local legislation requires the patient to be a legal resident of the same state their clinician is licensed, so unfortunately the answer is no. Your therapist can make a referral to a provider near you in that case.
Q: Can I do my visit from anywhere? In the car? In my office?
A: Quality care is always at the top of our minds. It will be important that you connect from somewhere private and free of distractions to receive the full benefit of remote care.
CLICK TO DOWNLOAD THE APP:
Call the clinic with any other questions.